Privacy Policy

Last updated: April 2026

True North Labs Inc. (“True North Labs”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit truenorthlabs.co (the “Site”).

1. Information We Collect

When you place an order or create an account, we collect:

Identity information: first and last name
Contact information: email address, phone number, billing and shipping address
Payment information: credit or debit card details (processed securely by our payment processor — we do not store full card numbers)
Account credentials: username and encrypted password (registered accounts only)
Order information: items purchased, order amounts, and transaction history

When you browse the Site, we automatically collect:

IP address and general geographic location
Browser type and version
Pages visited and time spent on the Site
Referring URL
Cookie data (see Section 5)

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Send order confirmations and shipping notifications
Manage your account
Respond to customer service inquiries
Comply with legal and regulatory obligations
Improve the Site and our services
Detect and prevent fraud or unauthorized access

We do not use your information for marketing communications without your explicit consent. We do not sell, rent, or trade your personal information to third parties.

3. Disclosure of Your Information

We may share your information with the following third parties solely to operate our business:

Payment processors: to securely process transactions
Shipping and logistics providers: to fulfill and deliver orders
Hosting and technology providers: Hostinger (server infrastructure) and WooCommerce/WordPress
Legal and regulatory authorities: when required by law or to protect our rights

All third-party service providers are contractually required to handle your data in compliance with applicable privacy laws.

4. Legal Basis and Regulatory Compliance

All products sold on this Site are research compounds intended strictly for in vitro laboratory research purposes. By completing a purchase, customers acknowledge and represent that they are acquiring products for lawful research purposes only. We retain transaction and identity records as required by applicable law, including for compliance with Canadian customs and regulatory requirements.

5. Cookies

We use cookies and similar technologies for the following purposes:

Essential cookies: required for the Site to function (e.g., shopping cart, login session, research verification status)
Analytics cookies: help us understand how visitors use the Site (anonymized data only)

You can disable cookies in your browser settings; however, some features of the Site may not function correctly if cookies are disabled.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Order records are retained for a minimum of seven (7) years in accordance with Canadian tax and business record-keeping requirements. Account information is retained until you request deletion of your account.

7. Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential uses of your data
Request deletion of your account and associated personal data (subject to legal retention requirements)

To exercise any of these rights, contact us at info@truenorthlabs.co. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. All data transmitted between your browser and our Site is encrypted using SSL/TLS. Payment card data is handled exclusively by our PCI-compliant payment processor and is never stored on our servers.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns, please contact:

True North Labs Inc.
Email: info@truenorthlabs.co